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Gaining the trust and respect of team members is crucial. Management & Leadership Skills for Supervisors Both newly promoted supervisors and experienced managers could use help or a refresher on understanding their people and knowing the right way to approach those tough challenges that seem to come up on a daily basis in the workplace. In a management position, you are often faced with many great candidates, having to make decisions that are best for your company. Facilitating Classroom Training Sessions Leadership Training 101 for Supervisors and Managers – Getting Started Are You Hurting Your Company When You Promote Employees to First Line Managers? Leadership. The stronger the trust foundation you have, the more successful your management strategies will be. These three big topics are all related and a … interview, review performance and terminate, , and how to make sure you are the kind of. Information will be provided regarding the effects of drugs and alcohol on the individual as well as risks to the workplace. Learn more on this topics page. When you are angry, what are you trying to say? Suggestions are made for documentation, best tools for managing challenging conversations, and self-care strategies. Interviewing and hiring is equally difficult for both parties involved. When looking at your peers, it’s not surprising that the common traits of the most successful supervisors include delegating appropriately and supporting their team member’s development. Harassment and Sexual Harassment Prevention (for Employees). Employees may have some sort of disagreement in which managers will need to step in and mediate. As a result, our HR training can prove useful for both new managers and experienced supervisors. Developing strengths for a successful retirement and paying attention to tips from others who have retired can be helpful in preparing people for the psychological adjustments that come with this significant life and work/life transition. Interactive learning about diversity, cultural differences, communication, accountability, gossip and bullying, expectations and policies for appropriate behavior, industry standards, fiscal responsibility, and more will provide a foundation for creating a workplace where all feel respected. Supervisors learn the information, skills, and reporting procedures that they need to comply with the DOT regulations for drug and alcohol testing programs for “safety-sensitive” workers, including the supervisor’s role in conducting reasonable suspicion testing. The video Communication Counts shows managers how to circumvent common communication blunders. Our Supervision topic covers everything from giving effective performance reviews, … Everyone has a right to work free from harassment, intimidation, and bullying. … Capability, commitment and chemistry and three important factors in the hiring process. There are many factors that go into creating or maintaining a workplace environment that promotes respect for others. Interactive mindfulness skills will be demonstrated and participants will have opportunity to practice some simple tools to increase their personal mindfulness practice which has been shown to enhance resiliency and long term health. Becoming mindful and purposefully aware of thoughts, feelings, and decisions in a non-judgmental way serves as a prerequisite for developing insight and wisdom and dealing with everyday challenges. Early intervention by managers has been shown to help prevent potential escalation to serious acts. Gaining the trust and respect of team members is crucial. Our training courses cover the fundamentals of management and more specialized topics. Meetings are a useful method for gathering employee input and addressing topics that affect the entire team. Management & Leadership Skills for Supervisors Both newly promoted supervisors and experienced managers could use help or a refresher on understanding their people and knowing the right way to … This training will help participants differentiate between passive, aggressive, and assertive communication styles when working with customers, co-workers, supervisors and other stakeholders; and to find a calm and efficient middle ground between being too “pushy” or holding back with fear, resentment, or frustration. Positive Discipline demonstrates a highly effective 5-step process. There will be times during business operations where managers will encounter some form of conflict. Change is a natural part of life and the workplace. The apparent complex nature of change, and how different people react well or poorly, can be simplified by learning why it is important to become resilient. With the proper training, managers and supervisors see that coaching is all about taking an active role in employee performance, including recognizing what employees are doing well and addressing situations where an employee is falling short. If you don't yet have a preview account, create a limited or unlimited access account. Effective communication is the foundation upon which long-lasting working relationships are built. In a management position, you are often faced with many great candidates, having to make decisions that are best for your company. This diversity is necessary for business success and growth, yet brings challenges for some in dealing with people that are different from themselves. Exploring distractions, barriers, and issues that arise when juggling competing time interests can help individuals make better time decisions, increase self-esteem, loyalty, morale, and ultimately helps the company’s bottom line. Ongoing conflict in the workplace is counterproductive and can reduce effective communication between team members as well as cause fiscal risks or lead to violence. Interactive examples and exercises allow a learning atmosphere where participants practice easy to manage tools that lead to improved resiliency so they may bounce back from change or life experiences. Conflict in the workplace can be simple or complex, acute or chronic, annoying or malignant. Included among the desired managerial behaviors are communicating the “why” behind what you are asking people to do and providing meaningful rewards and recognition when a job is done well. Supervisors with leadership skills help bring accountability to their teams by creating a … The planning and control of projects including training that prepares project … Positive work relationships equal happier employees. This training takes some of the mystery out of these differences and helps participants understand the varied types of communication, feedback, and rewards that work for different groups and sub-groups. We all know and appreciate excellent customer service when we receive it, and most of us want to provide that level of service to both internal and external customers and stakeholders. Managing based on employees’ functionality is also reviewed, with tips for managing healthy, dysfunctional, and pathological employees, as well as “emotional terrorists”— employees that use emotions as weapons to create office chaos. Every employer wishes for a high employee retention rate, but even those with the best of intentions can unwittingly drive away good employees. Delegation & empowerment: No leader can do everything themselves. Conflicting demands of work and home can sometimes create stress that makes it feel like there’s not enough time to do all you need to do. are two training videos that teach specific things managers can do to build trust and respect. If you want to improve your management and train your employees effectively, CRM Learning has everything you need. You will learn about key responsibilities that federal supervisors have in the areas of hiring, conducting performance appraisals (including assisting employees with unacceptable performance), mentoring, EEO, employee & labor relations, leave, and pay regulations. It is essential to use clear, direct speech and active listening in every interaction in the hopes that all are heard and understood. The 10 management training topics below are guaranteed to help improve morale, efficiency and productivity in the workplace. That should look different, too. This training allows for all those differences and shows how to bring them into the realm of any specific job requirements and performance needs. Though conflict is generally a natural aspect of humans working with humans, most people dislike conflict and avoid it. Every employer wishes for a high employee retention rate, but even those with the best of intentions can unwittingly drive away good employees. Conflict Resolution. Our training topics for supervisors include everything from coaching skills, to effective performance reviews, to managing for employee engagement, and much more. ... for Managers, Supervisors and Business Owners using a business budget template. The training includes an exploration of the complex dynamics of a variety of different kinds of employee responses and reactions, best practices for management attitudes and behaviors that can enhance or complicate change, and self-care practices to keep the manager in the game even in the middle of organizational change. This training starts with an understanding of some of the dynamics of time and our relationship to it. HR, supervisors, managers, and company leadership are introduced to a variety of performance and behavioral health issues and how to use EAP as a management tool to increase productivity and safety as well as morale. Check out all of our, 3 Reasons CRM Learning Provides the Best Customer Service Training Videos on the Market, How Customer Service Skills Training With Video Can Improve Customer Retention and Brand Loyalty, 10 Important Management Training Topics to Improve Efficiency and Productivity in the Workplace, The Respectful Supervisor: Motivating and Retaining Employees, 3 Interpersonal Skills You Can Learn from Employee Training Videos, 3 Ways to Defuse Diversity-Related Conflicts in the Workplace, Identifying & Overcoming Diversity Challenges in Healthcare Delivery, How to Create a Sense of Buy-In with Employees, 5 Reasons to Have a Meeting (and Accompanying “Must Have” Videos), 5 Ways to Avoid Communication Blunders in the Workplace, 8 Tips for Effective Informal Performance Discussions, Building an Enthusiastic, Positive Workplace with the FISH! Conflict Resolution. Coaching is a proven tool for maximizing employee satisfaction and productivity. Dealing with challenging people and difficult situations may result in a big difference between what we want to say, what we should say, and what we actually end up saying. Keeping performance discussions positive and making employees responsible for improving their performance will produce the best results. This includes general preparation training for new managers and deep dives into management capabilities for experienced managers. We can’t control time but we can manage it well. Training supervisors and team leaders to effectively direct time management provides the organization with the means to success. This half-day survey course covers such topics as the manager’s role, communicating expectations, delegation, accountability, coaching, and balancing a personal workload with management tasks. This course is designed to equip federal supervisors with the skills they need to manage the HR aspects of supervision. With the proper training, managers and supervisors see that coaching is all about taking an active role in employee performance, including recognizing what employees are doing well and addressing situations where an employee is falling short. Managers have the highest level of risk here if they don’t take appropriate action. But in order to be effective, meetings have to be well run. Discussing performance issues can be difficult for a manager. Would I Inspire Me? Balancing the many tasks of being a manager becomes more manageable when supervisors learn and practice mindfulness. The Invisible Meeting demonstrates how to stay on track and maintain productivity in meetings even when some or all of the team members are “attending” virtually. Project Management. A list of leadership topics for discussion might include: Leadership Topics for Managers… Tell Me a Story shows how storytelling takes communication to a level where leaders are better able to connect with and energize employees. There are a variety of reasons your supervisors can be ineffective. The. Managers may be surprised by employee reactions to change in the organization. Put products in this Watch Later queue so they're easy to recall next time you visit. Facilitating Classroom Training Sessions Leadership Training 101 for Supervisors and Managers – Getting Started Are You Hurting Your Company When You Promote Employees to First Line Managers? When stress is too frequent, severe, or cumulative, it can impact work, but it can also disrupt and risk emotional and physical health. Our free newsletter will be emailed to you each week this year! Participants learn about the kinds of assistance available through the EAP, including counseling, legal and financial consultation, coaching, healthcare navigation services, and referrals. Management … Responses to any given event for documentation, best tools for managing,. Prevention ( for supervisors ) with a lot of energy behind it gaining... 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