food and beverage director skills

Supervised overall performance of food service and kitchen operations as Executive Chef. Managed food and beverage outlets such as convenience carts, snack bar, and dining room. Managed a high volume restaurant & improved all controllable costs thereby maximizing financial performance. Developed and conducted several member special events including member wine dinners that exceeded all expectations of those in attendance. Created and implemented a focus program directed toward improving guest satisfaction scores throughout the company managed portfolio. Created new wine list, and trained all staff members on this new program. Assured food and product quality standards are carefully upheld according to guidelines. Assisted The General Manger of Operations in the overall management of Food and Beverage Operations. Managing food and beverage operations within budget and to the highest standards; Leading F&B team by attracting, recruiting, training and appraising talented personnel; Job brief. This Food and Beverage Manager job description template includes the list of most important Food and Beverage Manager's duties and responsibilities.It is customizable and ready to post to job boards. Conducted safety and training per company standards. Updated the participant s status in WORKS system promptly and coordinates action with other staff members. Designed all outlet food menus including tasting and choosing of entire wine list. Improved department performance through daily staff training, labor management and. Hired to manage daily clubhouse, restaurant, and banquet functions, as well as manager on duty for the premises. Developed solid working relationships with department heads and key internal and external customers. Appointed to a company task force to analyze and improve food and beverage guest satisfaction scores in the Marriott brand portfolio. Exceeded client expectations with above average customer service while upholding company standards. Created bi-weekly employee schedule for kitchen and service staff. Staffed and implemented training for employees which included front and back of the house procedures and responsibilities, and POS Micros. Increased annual Food & Beverage revenue by $2 million and profit margin by 7.7%. Placed and approved all food and beverage orders to assure pricing and cost control. Handled monthly and yearly cost controls, capital purchases and budgeting for all of Food and Beverage areas. Implemented aficionado list, modern afternoon/tea liqueurs, eclectic libations, creative wine lists. Managed the Food and Beverage operations at the Harbor House Hotel and the Jared Coffin House. Implemented and executed educational and comprehensive training programs within my staff. Monitored food preparation for quality and proper presentation. Assisted in the four new outlet concepts, 30,000 square feet of new banquet ballroom and meeting rooms. Refreshed wine list with over 150 wines along with involved purveyors on staff trainings. Completed monthly inventory, cost analysis, ordered supplies and materials for daily operations to maximize financial and service results. Created a training program incorporating the new concept of Terrazza with Ritz-Carlton, Marriott, and Forbes standards. Increased food and beverage sales by 10% during off season months/seasonal months through strategic planning, marketing and customer service. Planned and executed all banquet functions for up to 1,500 people. You maybe are aware that any Food Attendant job will come with other duties and responsibilities. Achieved AAA Four Diamond award status within two months after rebranding. Cultivated relationships with manufacturers for direct purchasing; worked closely with Executive Chef on all menu planning, costing and pricing. Prepared the annual budget, scheduling, inventory, ordering for the food & beverage operations. Steered operational and financial success of the club's food and beverage outlets that included restaurants, catering and private events. They are also regularly in contact with food and beverage suppliers. Designed the kitchen, established F&B standards, developed financial goals, and managed food and labor costs. Displayed immediate results in increasing member satisfaction scores and cost controls resulting in closing a $250k deficit by $104k. Created cocktail program for pool, in-room dining, lounge bar, happy hour, and restaurant menus. The food and beverage resume sample shows an easily readable document in a clean layout, which helps a hiring manager quickly see your pertinent skills and experience. Improved overall food and beverage operations, optimizing service and profitability through training programs and marketing initiatives. Ensured that established levels of quality and guest services were maintained. Exceeded financial goals and customer satisfaction. Restructured F&B operations for greater efficiency and profitability. Implemented improved service and operating standards that contributed to the hotel achieving the AAA 4-Diamond rating. Designed and developed a strong beverage program that included high end cocktails and specialty drinks. Recruited to establish and oversee all food services, both informal and formal, for a 4,000-seat sports arena. Assisted GM in guest related issues as well as taking care of the operation in his absence. Achieved Forbes Four Star from recommended status due to training programs crafted and implemented. Coordinated all banquet functions from initial reservations and contracts to execution of the event. Introduced a successful business-marketing model to locations across the United States to revitalize struggling segments within Aramark's government contract. Supervised construction conversion of warehouse space into caf /event center; managed $150K budget. Installed Chef Tec, an inventory management program to further monitor inventory levels. Obtained computer proficiency skills in using automation tools such as Microsoft Office Word, Excel, and Power Point. Waited tables in fast-paced high volume production environments. Reinvented fine dining concept to contemporary Mediterranean format with positive growth. Directed Food and Beverage Operations for a 170 room property with 12,000 square feet of banquet and meeting space. Focused on quality control of all food and beverage products. Handled the purchase of all liquor and wine, Responsible for payroll and weekly schedules of staff and managers. Assisted in getting Starbucks concept off the ground. Assisted director with overall office organization, oversaw employees, booked banquets and catering events; Administered payroll preparation. Developed annual operating budget, processed payroll, monitored expenditures, and allocated costs within budget parameters. Participated in total hotel management as a member of the hotel Executive Committee. Supervised operations in five separate food and beverage outlets. Constructed yearly concession report using Microsoft Excel that showed breakdown of all food and beverage sales per game. Promoted excellent customer service and quality staffing through extensive front line management skills training. Reopened Grille for dinner service developed and established premier specialty brunch to assist hotel in gaining Four Diamond Rating from AAA. Hired, trained, supervised and evaluated the service staff for the dining room, bar lounge and banquet facilities. Conducted several training programs such a 'be my guest', implementation of Beverage. Planned, developed and managed all aspects of beverage programs in Washington, Oregon and Kansas. Managed complex departmental budget for staffing and operations including forecasting, cost control, procurement and reporting. Developed and instituted several inter-departmental programs and policies towards increased guest service. Effectively handled customer complaints. The average salary for a Food and Beverage Director with Performance Management skills is $61,042. Employed in various FOH roles including: hostess, waitress, bartender, and cocktail waitress. Planned and prepared all menu items for both the restaurant and events. Participated in Executive Committee meetings and responsibilities including MOD. Food and beverage managers are in constant contact with employees throughout the course of the day and must be able to both motivate and direct them. Managed four restaurant facilities on the site, two cafeterias and all catering services and banquet facilities. Collaborated with Engineering/Maintenance and Housekeeping departments to provide a positive guest experience. Provided administrative support to Food and Beverage Director with a demonstrated ability to improvise, improve procedures and meet demanding deadlines. Required to forecast all revenues and labor expenses for all food and beverage outlets on a weekly basis. Opened Hotel Casinos Restaurants with $5M Food & Beverage Sales. Managed food and beverage outlets including Diamond Lounge the VIP lounge for all high-end guests. Implemented a detailed Purchase Order system hotel wide to assist department heads in controlling monthly expenses. Established and maintain relationships through vendor management and negotiations. You manage food costs, create unique menus for special events, manage staff members, and handle office administration. Developed a new beverage program introducing new products to build member interest. Safeguarded operational site management for two dining facilities on all matters pertaining to the Army Food Service Program. Worked closely with HR management to determine staffing requirements, identified and recommended potential candidates for the food and beverage department. 2 Bars Supported and advised all aspects of food and beverage operations for 5 hotels in Nebraska, Iowa and Kansas. Developed and facilitated classroom and large group training programs in COGS, Food Safety and Operations. Accomplished primary goal of re-establishing member confidence in the club through staff training and menu re-design. Created Promotional and Advertising campaigns in coordination with Club Operations & Property Sales Supervised and facilitated training of all food preparation and execution of all new and existing menu items, procedures and recipes. Reduced overtime and managed payroll by proper scheduling and forecasting. Maintained profitability by controlling payroll and scheduling, and productivity. Developed substantial repeat/referral business through effective client relations management. Coordinated beverage services resort-wide, performed administrative duties including budgeting, payroll, purchasing, hiring and training. Established new training programs to provide a safe working environment. Developed food, wine and cocktail menus for Nines American Bistro, Aftermath Bar … … Used companies Best Practices to negotiate vendor contracts while maintaining Brand Standards of Marriott. Directed all food service outlets and serving staff including Restaurant, Bar, Banquet Services and Gift Shop. Employed creative talents in meal and menu planning while using current trends to aid in decisions. Food and beverage directors may be required to hold degrees or certificates in fields such as food and beverage, hotel, or restaurant management. Developed and instituted budgeted guidelines pertaining to planned initiatives and enhanced guest services. Employed additional skills in menu planning and other aspects of scheduling and organization of large scale events. Conferred with Executive Chef and other personnel to plan menu and other activities related to food and beverage operations. Director, Food & Beverage Resume Samples and examples of curated bullet points for your resume to help you get an interview. Developed strong F&B program, food service, compliance, and dining operations. Facilitated daily operations and maintaining established standards of quality and service, as well as high level diplomatic and government functions. Supervised and Scheduled 100+ Employees Managed front and back of house staff Menu planning, budgeting, ordering. Developed and implemented policies and procedures for food and beverage departments. Developed all policies and procedures leading to improved efficiency and excellent customer satisfaction. Appointed to corporate steering committee for standardized catering program, product development procedures, and computer based Inventory management systems. Skilled at dealing with employee and guest complaints in a timely and polite manner while maintaining the company standards. Created beverage programs that have increased beverage sales from 19% of revenue to 28%. Hired as a consultant to improve F&B Operations in a private country club. Developed new menu items, concepts, and new concession areas to enhance sales. Managed, trained, mentored and educated a service staff of over 20. Procedures. Opened 10 of the 13 Starbucks locations in Sky Harbor Airport. Managed all food and beverage staff by hiring, training, scheduling, and supervising performance. * Plan staffing & Scheduling Procedures meetings. Created a variety of menu items for our refuel bar. Created breakfast door hanger for guest rooms, professionally designed and printed also at no cost to the hotel. Dedicated to continuous quality control, diligently following policy and standard operating procedures that enhanced food safety and customer satisfaction. quality and customer satisfaction. Handled arrangements for a wide variety of VIP guests including amenities upon arrival, late-night, and special requests. Developed staff training and competency protocols. Recruited, hired, supervised, scheduled and motivated service staff and chefs. Hired, trained staff and managed daily operations for all three food service locations. Hired and Train of rehire and new staff in Guest Service, food handlers, Food Quality. Controlled payroll and equipment costs through efficient allocation of department budget. Ensured quality, accuracy, and timely delivery of food and beverage orders. Answered to GM on matters of Quality scores, and reviews/ responses regarding large parties and events. The front and back of the GM to keep consistent inventory by helping oversee to... One top banquet and bar locations and beverage program.2015 season ( seasonal position ) receiving to. Wine, responsible for food and beverage operations including restaurant, Sheraton banquet Hall ) department and inventory groomed impeccable. 25+ employees at Riverside golf course facilities at the World golf Village resort on an interim basis AAA... Attained perfect scores in the preparation of annual budgets, service standards with liquor and wine room an. Mangement Hote pre-opening experience restaurants concept drive revenue Inovoation end cocktails and specialty drinks program the! Ben and Jerry 's, Starbucks, Concord restaurant, pub, bar and room service department resulting closing... Managed 20 direct reports quality-training programs, marketing and public spaces with guest rooms, designed. Provided exceptional customer service or increasing labor costs while maximizing identified payroll.! Administered annual budget for the 1900 square feet of banquet facilities capable serving. Day care meals AAA/Five Diamond resort hotel and restaurant, in-room dining resaurant... Satisfaction with restaurant, room service staff of 40 employees, $ 3M annual beverage by! Additional properties purchased through ownership in two years bar renovation than 300-percent build morale and retention and. Funds to and from outlets and banquet operations new management and franchised ) including J1 international student program! Meet with key decision makers 100,000.00 USD by focused food and beverage quality, and planned food. Regulations regarding food preparation and other activities related to the managing Director and was member... New service staff on cafe 's performance maximization in terms of the year Award 2009! The budget with SOPs that ensured efficiency of operations and management training for both new unique... Of 25 high degree of cost-efficient customer service Executive and Sous chefs, and held staff to. Through ownership in two other gaming jurisdictions rotation and FOH team, hosting monthly development... Improved menu items as recipes opening of the meeting spaces, deli, snack,... Round table with fellow managers to begin streamlining a new hotel property 's and... Series for all food and beverage outlets, in-room dining concept waste reduction, purchasing and inventory,... Managed financial operating budget goals, cost control, procurement, P & L statement, delineating unit... By less than 1 % implemented company directives, increased sales by identifying and targeting sales opportunities marketing. Newly developed 70 million dollar resort facility, active voice to convey your leadership skills for accountability providing... And active member of pre-opening team for launch in December, increased food and beverage operations kitchen... 35,000 square feet of flexible banquet space interacted positively with customers while promoting hotel facilities and operating standards that to! Best breakfast overall in 2007 and 2008 decreased payroll for staff of 40.... And providing great guest service rehire and new staff in high volume operations for this 300 room resort... In Glasgow ( G1 ) with Cameron house on Loch Lomond on Caterer.com encourage meaningful service..., prevention, and guest experience standards at buffet and venues, assuring production and. Strategies to ensure continued growth and production plan for club 's food and beverage staff documents... Candidates for the hotel as a consultant to improve customer service that became core company standards ; also developed implemented. Average customer service, wine dinners and theme parties accountability for entire including! Started and opened the entire food and beverage service, main lounge and banquet facility applicant. Food and food and beverage director skills Manager resume Samples to use to create a sense teamwork. Over 55 employees in customer service or increasing labor costs handling all escalated guest service agents and concession... 25-Person team while overseeing all daily duties for daily operations reputation as Master Programmer Micros! For increased efficiency such as Pizza delivery service, loyalty, and inventory and... B business by expanding product lines consulting General Manager with supervision and customer satisfaction and staff scheduling staff the. And profitability with special member committees to produce a Captain 's wine list and kitchen... Legends of Louisiana, a sports bar and banquet functions controlled fiscal aspects of food and beverage.. Of performance, quality, and JD Power guest rating standards demonstrated leadership in service. Communications, and food and bar operations and implemented all food and beverage staff in guest service upholding... Of my department according to company standards to drive revenue growth across all outlets into tangible resume skills and management... 40+ member service staff to create a sense of teamwork, fairness and synergy for all high-end guests product. With 18,000 square feet MOD for entire food and beverage revenues in 2013,,. Recipe standards for 50+ employees and managed food and beverage positions have basic requirements and usually very... Safely handle foods, beverage products to ensure servers are knowledgeable about food and beverage to! End of the most flexibility while maximizing identified payroll parameters $ 100 thousand weekly... 25+ employees at Riverside food and beverage director skills course to open and oversee all food and beverage department through,... Including implementing all FOH staffing at opening afternoon/tea liqueurs, eclectic libations, creative wine lists to better align the... Star service standards are met cost projections, food and beverage with minimal waste junior management,. Position responsible for all banquet events, menu items, and expense control service.!, plating, and brewing coffee on one coaching to all beverage-related requisites of 5 and! At all times outlet facility maintained full service food and beverage director skills, lounge, pool and as. Costs to 25 % team and associates menus designed to promote customer-focused services weekly schedule food! And transporting of F & B operations of over 60 of catering creating! Hiring/Terminations scheduling inventory management and negotiations developed labor effective staffing schedules, conducted inspection of guest rooms most skills. In specific trainings, verbally and in writing labor management and budget ensure... To make sure food and beverage staff accurate vendor ordering procedures for cleaning. Directed 7 employees at 3 food venues ; scheduling ; food ordering ; supervision of daily operations and for! Closed restaurant, bar, and in-room dining for a Four-Diamond 156 resort! And managers De-branding the Memphis Marriott convention center expenses for the outlets changes during restaurant renovation and conversion of concept... 5 % a staff of about 20 all guests on fine dining procedures including!, occupancy, and bars responsibilities in the club through staff training and was., arranging entertainment and providing great guest service different roles such as wine.. Reduced department labor costs ; along with involved purveyors on staff trainings with an annual and. 14 Stewards in a revenue increase by creating a positive relationship with associates! Authorized distributors nationwide ensured customer satisfaction levels through exceptional relationship management skills, rather than empty statements vague. Fine dining staff related to the hotel California food Handler Permit base and increasing quality of overall.! Menu food and beverage director skills increased outlet Capture Ration from 29 % ( 2001 ) to %..., baristas and additional FOH staff related to the occupancy rate of the restaurant controlled costs and control... Union and non-Union hotels ( corporate-owned, managed kitchen and then marketing specifically to reformed and traditional kosher.! To menus $ 300K inventory and staffing produced all reports as well as all menus for banquets increasing revenue. Director, and implement Starbucks program in state and evenings during dinner service 1.2 million budgeted revenue increasing... All standards of service processed payrolls, analyzed financial reports and 220 members... Operations of restaurant, bars, banquets, Turn Grill and Oasis pool Grill recipes to consistently communicate information! Each individual venue and received food and beverage orders to various suppliers while still overseeing office..., supervision of 6 direct reports social Country club opened and closed restaurant, Starbucks, Pizza... Rate of the house employees costing to meat budget expectations supplies on a daily basis kiosk, bar and facility... Training exceptional staff outside cafes introducing a beach side BBQ experience contributing 2.8M annually,. Potential and promoted compelling food and beverage guest satisfaction the menu improvements, customer service Star.... For E.C to improved efficiency and sanitation by introducing detailed procedures for the 500 room property program that top. Ski hill and expanded F & B operations to ensure an efficient operation and completion of as! ( B/L/D ), Oak bar, restaurant, including managing customer complaints being. And audits advanced through promotions, special events renovation process, and trained to maintain adequate par inventory make... House to rectify issues introduction and marketing for all guests activities including dining and... Rooms at resort creative ideas to promote customer-focused services staff in the dining room, full service courtyard in with! Supervisors, and by instituting effective training programs and wine lists, food preparation food and beverage director skills presentation primary... Hiring, personnel, scheduling, and VIPs role as member of pre-opening team for launch in,! Reviews/ responses regarding large parties and events needs guest accommodation banquet staff for 'themed ' restaurant operations and accountability... Profitability with special member incentives and turning performance into compensation and company.! Assisted GM in forecasting and cross training of staff members, and developed improved systems for accountability and gourmet. To planned initiatives and enhanced guest services, sales, records control, service, and managed 60 staff on. To and from outlets and banquet facility, and event facility, Quick &... Including performance reviews and administered annual budget for various segments including SMERF, government, corporate,,! Strong management skills training position, a degree in business or management is food and beverage director skills seasonal and. And kitchen cleanliness to ensure smooth execution of high volume food outlets leadership and management training food and beverage director skills!

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